Service Framework / 05

Service Delivery

Electronic Provisioning

TenderPilot provides fully digital software services through its platforms. All services are delivered electronically. No physical goods are shipped.

  • tenderpilot.co.za - company website, marketing, and documentation
  • App Rebuild (In Progress) - Our tender management application is currently being rebuilt to provide a better experience.

Digital Service Delivery

Please Note: Access to the TenderPilot app is currently limited to existing users while we undergo a major platform reconstruction. New account creation is temporarily paused.

  • Immediate Access: Once your payment is confirmed via Paystack, your subscription is activated instantly and you can begin using your workspaces.
  • Tender Workspaces: Create and manage workspaces for each tender you're working on. Track documents, compliance items, and submission readiness all in one place.
  • AI Document Processing: Upload tender documents and let our AI extract key requirements, deadlines, and compliance criteria automatically.
  • Collaboration: Invite team members to collaborate on tenders in real-time (on supported plans).
  • Account-Based Access: Access is tied to the email address used to register your account.

Service Availability

We are currently in the process of a major platform upgrade. During this period, we aim for uninterrupted availability for existing users, but new account sign-ups and some dashboard functions may be temporarily limited.

Support

For any issues accessing your services, contact us at support@bidsstack.com or support@tenderpilot.co.za. We typically respond within 24-48 business hours.