TenderPilot

Privacy Policy for TenderPilot

Last updated: July 21, 2025

This Privacy Policy describes how TenderPilot ("we", "our", "the Company") handles your information when you use TenderPilot ("the Service").

By using TenderPilot, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined below. These definitions apply whether they appear in singular or plural.

Definitions

  • Account: A unique account created for you to access TenderPilot.
  • Company: Bidsstack (South Africa).
  • Cookies: Small files placed on your device that store browsing history and preferences.
  • Device: Any device (computer, phone, tablet) used to access the Service.
  • Personal Data: Information relating to an identified or identifiable person.
  • Service: The TenderPilot website, application, and related features.
  • Service Provider: A third party that processes data on our behalf.
  • Usage Data: Data automatically collected during Service use (such as page visits, IP address, and browser info).
  • Website: https://tenderpilot.co.za
  • You: The individual or entity using TenderPilot.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

  • Email address (if you sign up or contact us)
  • Name (if you provide it)
  • Uploaded tender documents and related data
  • Usage Data

Usage Data

  • Your device's IP address
  • Browser type and version
  • Pages visited and time spent
  • Diagnostics (errors, performance, feature usage)

Tracking Technologies and Cookies

  • Essential Cookies: Required for basic site and account functionality.
  • Analytics Cookies: Used (via Plausible or similar tools) to understand usage trends and improve the product.
  • No third-party advertising cookies.

How Your Data Is Used

  • To provide, operate, and improve the Service.
  • To analyze tender documents and deliver summaries or extracted insights.
  • To manage your account and authenticate access.
  • To respond to support requests and feedback.
  • To communicate important product updates or billing information (if opted in).
  • To comply with legal obligations or protect rights.

Retention of Your Data

We retain Personal Data only as long as necessary for delivering the Service or as required by law. Uploaded documents are stored temporarily for processing but are not retained indefinitely unless you explicitly request it.

Transfer of Your Data

Your data may be processed on servers located in different jurisdictions. We use reputable providers and apply reasonable safeguards for cross-border data protection.

Your Rights

  • Request access to or correction of your data.
  • Request deletion of stored data.
  • Opt out of non-essential communications.
  • Restrict certain types of processing under applicable laws.

Disclosure of Your Data

  • To comply with legal obligations or lawful requests.
  • In the event of a merger, acquisition, or sale - you will be notified if your data is transferred.
  • To protect the rights, safety, or integrity of the Service or users.

Security of Your Data

We use reasonable technical and organizational measures to protect your Personal Data. No system is 100% secure, but we strive to safeguard your information responsibly.

Children's Privacy

TenderPilot is not intended for individuals under 18. If we learn a minor has submitted personal information, we will delete it promptly.

Links to Other Sites

The Service may include links to third-party sites. We are not responsible for their privacy practices - please review their policies before use.

Changes to This Policy

This Privacy Policy may be updated periodically. Significant changes will be reflected with a new date at the top of this page.

Contact

For questions or concerns about this Privacy Policy or your data: